Types of Clientele

    • Background: Nigerian-American, first-gen, nonprofit manager

    • Pain Points: Imposter syndrome, parentification, racial microaggressions

    • Therapy Goals: Boundaries, healing family trauma, nervous system regulation

    • Background: Afro-Latinx, Bank Teller

    • Pain Points: Burnout, intergenerational trauma, vicarious trauma

    • Therapy Goals: Identity affirmation, trauma processing

    • Background: White, Rural American, Lifelong home-maker

    • Pain Points: Grief, Questioning her religious background, infidelity, first in her family to consider therapy

    • Therapy Goals: grieving, processing divorce and death of relative

    • Background: Adopted from Asia to Caucasian parents, blended family, and private school student

    • Pain Points: contemplating gender change, fitting in with peers, and school stress

    • Therapy Goals: planning for the next academic step, making new friends, moving

Superbill

A superbill is an itemized receipt provided by your therapist that includes all the information your insurance company needs to potentially reimburse you for out-of-network services. It is not a bill for payment—it’s a tool to help you get reimbursed by your insurer.

    • Call your insurance company to ask:

    • Do I have out-of-network benefits for mental health services?

    • What is my deductible?

    • What percentage of the fee will be reimbursed?

    • Is a superbill required for reimbursement?

    • Begin therapy with a licensed therapist (such as Lan Griffith or Megan Steele).

    • Pay for sessions out-of-pocket at the agreed-upon rate.

    • After your session(s), your therapist will issue a superbill upon request.

    • This document includes:

      • Therapist name, credentials, license number

      • Practice information and NPI (National Provider Identifier)

      • CPT codes for services provided

      • ICD-10/DSM5 diagnosis code

      • Session dates, duration, and fees paid

      • Client’s full name and date of birth

    • Send the superbill to your insurance company through their claims portal, mail, or fax.

    • Include any forms your insurer requires (e.g., claim form, proof of payment).

    • If approved, your insurance company will send reimbursement directly to you.

    • Reimbursement times vary—usually within 30–60 days.

No Surprises Act & Good Faith Estimates

    • As of January 1, 2022, the No Surprises Act protects clients from unexpected bills and ensures transparency in healthcare costs.

    • What You’ll Receive:

      • A Good Faith Estimate (GFE) showing the anticipated cost of your care

      • This GFE can be shared alongside your superbill for documentation

      • Note: Therapists are required to provide a GFE before your first appointment or upon request—especially if you are uninsured or not using insurance.

    • Save all receipts and correspondence

    • Ask your therapist if your superbill can be auto-generated monthly

    • Know that reimbursement is not guaranteed and depends on your insurance